24/7 IT Support for Secure, Scalable Growth
CMA Technologies becomes your complete IT department — a dedicated engineer who knows your business, an unlimited help desk your staff can actually reach, a 24/7/365 Network Operating Center watching every system, and a security baseline built in from day one. All for one predictable monthly price.
We support organizations with 10 to 150+ employees across Maryland, Washington DC, and Northern Virginia. Local engineers who can be onsite, backed by the tools and processes of a mature managed services practice.
Network Operating Center monitoring, alerting, and after-hours response.
Remote help desk for every user, with no per-ticket fees.
A named engineer and account manager who know your environment and your people.
Fully managed plans start at $95 per user per month — see Pricing for details.
A Local Team, Not a Ticket Queue
Most IT providers route you to whoever is free. CMA assigns you a dedicated engineer and account manager, backed by our NOC and the rest of the engineering team when a problem needs more hands.
Dedicated Engineer
One engineer owns your environment: documentation, standards, recurring maintenance, and the relationship with your staff.
Unlimited Help Desk
Your team calls, emails, or opens a ticket and reaches an engineer — not a queue — during business hours, with emergency coverage after.
24/7/365 NOC
Servers, workstations, firewalls, and cloud services monitored around the clock, with issues fixed before they become outages.
vCIO & Account Management
Quarterly technology reviews, a multi-year roadmap, and a budget you can plan around — from people who know your business.
What a Fully Managed Plan Covers
No a-la-carte surprises. A fully managed plan covers every user, device, and network you run.
Dedicated Support Engineer
A named engineer who knows your network, your people, and your priorities.
Unlimited Remote Support
Help desk access for every user, with no per-ticket fees.
Virtual CIO (vCIO)
Strategic planning, budgeting, and quarterly technology reviews.
Managed Workstations (PCs & Macs)
Monitoring, patching, and maintenance for every desktop and laptop.
Managed Servers
On-premise, in CMA’s Tier IV datacenter, or in the cloud.
Fully Managed Network
Firewalls, switches, and access points configured, monitored, patched, and supported end to end.
Secure Private Wi-Fi & Guest Wireless
Encrypted staff Wi-Fi plus a separate public network for guests.
Managed Antivirus & Endpoint Protection
Endpoint detection and response, centrally managed and monitored by CMA.
Microsoft 365 / Google Workspace Administration
User setup, license management, and tenant configuration handled for you.
Employee Onboarding & Offboarding
New hires productive on day one; departing staff securely offboarded.
Patch Management (OS & Applications)
Updates tested and applied on schedule, with reporting.
Hardware & Software Procurement
We source, quote, and configure the right equipment at competitive pricing.
24/7/365 Network Operating Center
Proactive monitoring and alerting around the clock.
Dedicated Account Manager
One point of contact for billing, planning, and escalations.
Managed IT Services In Depth
Each service below can be part of a fully managed plan or delivered on its own.
Network Management
Design, monitoring, patching, and support for firewalls, switches, and access points — the network as a managed service.
Cybersecurity Services
EDR, MFA, email security, security awareness training, SIEM, and vulnerability management, run by CMA.
VoIP Telephone Systems
Cloud-hosted business phones with mobile apps, auto attendants, and Microsoft Teams integration.
Enterprise Wireless Solutions
Site surveys, access point placement, secure staff Wi-Fi, and separate guest wireless.
Hosted Desktop (DaaS)
Full Windows desktops delivered from CMA’s datacenter to any device, with nothing sensitive stored locally.
Cloud & Data Center
Backup and disaster recovery, managed hosting, virtualization, and co-location in a Tier IV facility.
What Changes When CMA Takes Over
Less Downtime
Monitoring catches failing drives, expiring certificates, and full disks before your staff notice. Problems get fixed at 2 a.m., not reported at 9.
Security Built In
MFA, endpoint detection, email security, and tested backups are part of the plan, not an upsell you have to remember to buy.
Predictable Cost
One per-user monthly price replaces surprise invoices and the hidden cost of an office manager doing IT on the side.
Happier Staff
People stop working around broken technology. New hires get a working laptop and accounts on day one.
A Plan, Not Just Repairs
Quarterly reviews and a multi-year roadmap mean hardware refreshes, migrations, and compliance are scheduled — not emergencies.
Local & Accountable
Silver Spring-based engineers who can be at your office, and a leadership team you can actually reach.
Onboarding in Four Steps
Switching IT providers is easier than most people expect. Most clients are fully onboarded within 30 days.
Discovery & Assessment
We inventory every device, account, and vendor, review your security posture, and document how your business actually uses technology.
Stabilize & Secure
Monitoring agents, endpoint protection, MFA, and backups go in first — so you’re covered before anything else changes.
Standardize & Document
Passwords, network configuration, and vendor contacts are documented; quick wins from the assessment are fixed.
Operate & Improve
Your dedicated engineer runs the environment day to day, and your vCIO brings a roadmap to every quarterly review.
Managed IT Shaped to Your Industry
Nonprofits & Associations
Grant-friendly pricing, nonprofit licensing, and multi-site support.
Government & Defense Contractors
IT systems administration and security operations for federal contractors.
Professional Services
Accounting, legal, and consulting firms that live on responsiveness and confidentiality.
Questions About Managed IT
What does managed IT cost?
Fully managed plans start at $95 per user per month, with most clients investing $125–$175 per user depending on the security and compliance add-ons they need. We also offer prepaid support blocks and hourly support for organizations that don’t need a full plan. See the Pricing page for details.
Do we have to sign a long-term contract?
No. Our standard agreement is month to month. Clients who prefer an annual term receive a reduced per-user rate.
Can you work with our existing IT person?
Yes. Many clients keep an internal IT coordinator and use CMA for the help desk, monitoring, security, and projects. We define who handles what during onboarding.
What happens after hours or on weekends?
The NOC monitors your systems 24/7/365 and responds to critical alerts automatically. Emergency support is available after hours for outages that stop the business.
How long does it take to switch from our current provider?
Most organizations are fully onboarded within 30 days. Monitoring, security, and backups are in place within the first two weeks, so you’re protected during the transition.
Do you support Macs?
Yes. Managed workstations include both Windows PCs and Macs, with the same monitoring, patching, and endpoint protection.
Get an IT Department That Answers the Phone
Book a free consultation and we’ll review your environment, show you what a fully managed plan would cover, and give you a per-user price.